Thank you for shopping with Crafttrendz. We are committed to delivering your orders safely and on time. Please review our shipping and delivery policy below to understand our processes and timelines.
1. Shipping Policy
1.1 Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation. During peak seasons or sales, processing times may be slightly longer.
1.2 Shipping Methods
We offer the following shipping options:
- Standard Shipping: 3-7 business days
- Local Delivery (Jammu only): 1-3 business days
Shipping costs vary depending on the delivery location, package weight, and selected shipping method. You can view the exact shipping cost during checkout before making payment.
1.3 Shipping Restrictions
We currently ship to all major cities and towns in India. For more details, please contact our customer support team at support@crafttrendz.com for availability and rates.
2. Delivery Policy
2.1 Delivery Timeline
The estimated delivery time begins from the date your order is shipped, not the date the order is placed. Delivery times may vary depending on:
- Your location
- Shipping method selected
- Unforeseen circumstances like weather delays or transport issues
2.2 Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order:
- Through the carrier's website using your tracking number
- In the 'My Orders' section of your account dashboard
- By contacting our customer support team
2.3 Failed Deliveries
If delivery attempts fail due to incorrect address, recipient unavailable, or refusal to accept the package:
- The package will be returned to our warehouse
- We will contact you to arrange reshipment (additional charges may apply)
- If no response within 14 days, the order will be cancelled and refunded (minus shipping costs)
3. Local Delivery (Jammu Area)
For customers in Jammu, we offer special local delivery options:
- Free delivery for orders above ₹499
- Same-day delivery for orders placed before 12 PM (subject to availability)
4. Contact Us
If you have any questions about our shipping and delivery policy, please contact us at:
- Email: support@crafttrendz[dot]com
- Phone: 9419335647
- Address: Crafttrendz, Canal Road, Jammu - 180001
Note: Shipping times are estimates only and not guaranteed. During festivals or peak seasons, deliveries may take longer than usual.