Thank you for shopping with Crafttrendz. We respect your privacy and comply with applicable Indian laws for protection of data that you share with us. This Privacy Policy explains how we collect, use, and protect your data.
1. Information We Collect
1.1 Personal Data
When you shop with us, we may collect:
- Identity & Contact Data: Name, email, phone, shipping/billing address.
- Payment Data: Processed securely via Razorpay/UPI (we do not store card details).
- Transaction Data: Order history, preferences, and interactions.
1.2 Sensitive Personal Data (SPDI)
Under **IT Rules 2011**, we treat the following as SPDI:
- Passwords/PINs
- Payment instrument details (processed via PCI-DSS compliant gateways)
We collect SPDI only with your **explicit consent** and for lawful purposes.
2. How We Use Your Data
We use your data to:
- Process orders and deliver products.
- Prevent fraud and comply with Indian tax laws (GST invoicing).
- Send order updates (SMS/WhatsApp as per TRAI guidelines).
- Improve user experience (with consent for analytics).
3. Data Sharing & Disclosure
3.1 Third Parties
We share data only with:
- Logistics Partners (Delhivery, Shiprocket, etc.) for delivery.
- Payment Gateways (Razorpay, Paytm) for transaction processing.
- Legal Authorities if required under Indian law.
3.2 Cross-Border Data Transfer
If data is transferred outside India, we ensure equivalent protection as per **DPDPA 2023**.
4. Your Rights Under Indian Law
You have the right to:
- Access & Correct your data via your account dashboard.
- Withdraw Consent for marketing emails/SMS (opt-out link in messages).
- Request Deletion (unless required for legal compliance).
5. Data Security & Retention
We retain data:
- For active users: Until account deletion.
- For transactions: As per Indian tax laws (typically 6+ years).
6. Grievance Officer (IT Act Compliance)
For privacy concerns, contact our support team:
- Email: support@crafttrendz.com
- Response Time: 30 days as per IT Rules.
7. Updates to This Policy
Changes will be notified via email/website. Continued use implies acceptance.
8. Contact Us
For questions, contact:
- Email: support@crafttrendz.com
- Phone: +91-9419335647 (10 AM - 6 PM IST)
- Registered Address: Crafttrendz, Canal Road, Jammu - 180001, India
Last Updated: 06/04/2025