Cancellation and Refund Policy
Thank you for shopping with Crafttrendz. We strive to ensure your satisfaction with every purchase. Please review our cancellation and refund policy below to understand your rights and options.
1. Cancellation Policy
1.1 Order Cancellation by Customer
You can cancel an order from 'My_order' section of your accounts dashboard. Click the 'Cancel' button to cancel an order, please contact our customer support team at support@crafttrendz.com. If the order has already been shipped, you will need to follow our return process (see Section 2).
1.2 Order Cancellation by Us
We reserve the right to cancel any order due to:
- Unavailability of stock.
- Suspicion of fraudulent activity.
- Incorrect pricing or product information.
- Failure to meet eligibility criteria (e.g., age restrictions).
If we cancel your order, you will receive a full refund via the original payment method within 7 business days.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds are available for products that are:
- Damaged during transit.
- Defective or not as described.
- Returned within our specified return period (see Section 2.2).
Refunds are not available for:
- Products that are used, damaged, or altered by the customer.
- Perishable or personalized/customized items (unless defective).
- Digital products or downloadable content (unless defective).
2.2 Return Process
To request a refund, you must:
- Contact our customer support team within 7 days of receiving the product to initiate the return process.
- Provide proof of purchase and details of the issue (e.g., photos of damaged/defective items).
- Return the product in its original packaging, including all accessories and tags.
You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
2.3 Refund Processing
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 working days and credited to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
3. Exchanges
If you would like to exchange an item, please contact our customer support team to initiate the process. Exchanges are subject to product availability. You will be responsible for any price differences and shipping costs associated with the exchange.
4. Contact Us
If you have any questions about our cancellation and refund policy, please contact us at:
- Email: support@crafttrendz[dot]com
- Phone: 9419335647
- Address: Crafttrendz, Canal Road, Jammu - 180001
Note: This policy is subject to change without prior notice. Please check our website regularly for updates.